Dorchester Collection promotes Helen Smith to chief customer experience officer – Press Release

March 01, 2017

Dorchester Collection announces the promotion of Helen Smith to the position of chief customer experience officer (CXO).

Commenting on her new role, Helen emphasised that within the foreseeable future, customer experience will transcend price and product as the key brand differentiator in the hospitality industry.
“That is why at Dorchester Collection we believe that customer experience should be at the centre of our vision to deliver a differentiated, consistent and unrivalled engagement experience.”


Download the full PDF Press release

Browse by City

London

London is one of the world’s most impressive capital cities. With its unique and vibrant blend of history and culture, and a seemingly endless number of museums, galleries, public parks and attractions – London has much to offer visitors craving a luxury city experience. And as one of the gourmet capitals of the world, new restaurants, clubs and bars open in London all the time, providing ample opportunity to enjoy fine dining and afternoon teas, and plenty of reasons to come back again and again.

#DCmoments